Corporate Governance
At DONTE GROUP, we aim to be at the forefront of the industry in managing a responsible business committed to creating a positive social impact.
To achieve our goals, we work through Corporate Culture and Governance on:
Our Code of Conduct guides the ethical and honest behavior of the entire organization, extending this commitment throughout the value chain.
The demand for honesty, communication, and business transparency defines our work towards society in general and our patients in particular, to whom we are committed for placing their trust in DONTE GROUP.
In accordance with our transparency and code of conduct, we do not contribute financially to any political or commercial organization. The only contributions we make, which are publicly available, are our participation in business organizations such as CEOE, or donations and contributions to NGOs and entities with a positive social impact aligned with our purpose, such as the Fundación SIFU.
The only commitment, more social than political, that DONTE GROUP is undertaking is advocating for the extension of oral health coverage in the public health system. We contribute through studies and reports that quantify how this aspiration could become a reality, aligning with the global oral health strategy promoted by the WHO.
To become a supplier for DONTE GROUP, you must receive an invitation to participate in a bidding process through the Ariba Sourcing Procurement platform, ensuring full transparency and auditability from start to finish.
As part of the Ariba registration, you will need to accept the General Purchasing Conditions and the Supplier Code of Conduct, committing to comply with Social, Environmental, and Governance (ESG) standards.
The platform will provide access to the tender’s terms and technical specifications, and you can also use it to clarify any questions regarding the process.
Submitted proposals will be assessed based on both economic and technical criteria, followed by a sustainability evaluation using our ESG Supplier Assessment Questionnaire.
Our Impact in Numbers
Part of our corporate philosophy is to create sustainable collaborations and communications with our stakeholders, whether they are employees, suppliers, trade associations, non-profit organizations, institutions, or diverse groups.
As a result of dialogue with these groups, and in order to identify the most relevant issues for them, DONTE GROUP has conducted a Double Materiality Analysis that captures both financial and non-financial impacts, classifying them according to their risk.
| Topic | Impact Materiality | Financial Materiality |
|---|---|---|
| Climate Change: Emissions and Energy Efficiency | Significant | Significant |
| Water and Marine Resources | Significant | Moderate |
| Circular Economy: Material and Waste Management | Significant | Significant |
| Topic | Impact Materiality | Financial Materiality |
|---|---|---|
| Attraction, retention, and training of employees and collaborating doctors | Critical | Significant |
| Health and Safety at Work | Significant | Moderate |
| Diversity and Equal Opportunities for Employees and Collaborating Doctors | Critical | Moderate |
| Topic | Impact Materiality | Financial Materiality |
|---|---|---|
| Patient Data Privacy | Significant | Significant |
| Democratization of Oral Health | Critical | Critical |
| Patient Health and Safety | Critical | Moderate |
| Quality and Satisfaction with Services | Critical | Significant |
| Promoting Transparency in Services | Significant | Significant |
| Promotion of Institutional Relations and Community Awareness | Moderate | Moderate |
| Technological and Healthcare Innovation | Significant | Significant |
| Topic | Impact Materiality | Financial Materiality |
|---|---|---|
| Corporate Governance and Regulatory Compliance | Critical | Significant |
| Responsible supply chain management | Significant | Moderate |
| Transparency and accessibility to corporate information | Significant | Moderate |
In order to establish a continuous dialogue with our stakeholders, at DONTE GROUP we have various forms of communication with our professionals, suppliers and patients. Thus, contact with our clinics can be made via the web, email, social networks, APPs, mobile messaging, contact centre, etc.
We also have a Complaints Channel, an Ethics Channel and a specific channel in compliance with the Trans Law (espaciolibredeLGTBIfobia@dontegroup.com), confidential to communicate any fact that allegedly violates the provisions of the Code of Ethics of the entity, the internal regulations or the law in force.
